These are our service rates for the work we do across the Nashville metro — networks, business IT support, and home technology. You will always know what something costs before we start. Installations and larger projects are quoted as a single flat price, not by the hour.
Service rates
| Service | Rate |
|---|---|
| Remote support (scheduled, priority) | $120 / hour — one-hour minimum |
| Onsite — first hour (includes trip charge) | $175 |
| Onsite — each additional hour | $100 / hour |
| After-hours & emergency | $250 / hour (plus $75 trip charge if onsite) |
| Installations & projects | Flat-rate quote, up front |
How billing works
- Remote and onsite work carry a one-hour minimum, then bill in 15-minute increments.
- The first-hour onsite rate already includes your trip charge — one number, no surprises.
- Remote sessions are scheduled and handled as priority, so most issues get solved without a visit.
- After-hours and emergency covers evenings, weekends, holidays, and urgent same-day dispatch; the $75 trip charge applies to onsite visits.
- Clients on a monthly network-management plan pay no trip charges.
Scheduling, cancellations & no-shows
When we book an appointment, that time is held for you and turned away from other clients. Plans change, and we would much rather move an appointment than charge anyone for a missed one — so all we ask is a little notice.
| Notice given | What it costs |
|---|---|
| 24 hours or more | Free — we reschedule, no questions asked |
| Less than 24 hours | $85 onsite · $60 remote |
| No-show, or no access when we arrive | $175 onsite · $120 remote (one full hour) |
- A no-show means nobody is there at the scheduled time, or we cannot get access to the equipment — a locked gate, a locked office, or no one to let us in. We will call and wait 15 minutes before we call it.
- Life happens. Illness, emergencies, and genuine surprises are waived at our discretion, and you will not be asked to explain yourself.
- Any fee is billed on your next invoice, or on its own invoice if there is no other work.
- Reschedule or cancel by phone, text, or email — whatever is easiest. A text at 8pm the night before still counts as 24 hours.
We send a reminder the day before every appointment, so you should never be caught off guard.
Service area
We serve Nashville, Green Hills, Belle Meade, Bellevue, Franklin, Brentwood, and surrounding communities. Onsite work is generally scheduled Tuesday through Thursday, with Mondays and Fridays available for remote support and shorter visits.
Ready to get started?
Tell us what you need and we will give you a clear estimate before any work begins. Get in touch or call (615) 335-5737.